1. Company Identification

Trade name: SERVICE CHAUFFEUR
Corporate name: DSD VTC PRESTIGE
Legal form: SAS
SIRET: 901 648 741
Address: Paris 07, France
Email: contact@servicechauffeurs.com
Phone: +33 (0)6 41 68 03 87
Website: www.servicechauffeurs.com

2. Purpose

These General Terms and Conditions govern the private chauffeur-driven transport services (VTC) offered by SERVICE CHAUFFEUR. Any service order implies full acceptance of these T&C by the customer.

3. Booking

3.1 Terms

A ride can be booked via the website, by phone, or any other channel approved by the company. It can be immediate or scheduled in advance, depending on availability.

3.2 Confirmation

Once validated, the booking is confirmed by email and/or SMS summarizing the service details.

3.3 Accuracy of information

The client undertakes to provide accurate information (location, date, time, number of passengers, luggage, etc.). In case of error, SERVICE CHAUFFEUR cannot be held liable.

4. Rates and Payment

4.1 Pricing

Prices are in euros including taxes. They depend on the type of vehicle, route, duration, and included services (waiting time, refreshments, etc.). Pricing is transparent and communicated before confirmation.

4.2 Payment methods

Payment can be made:

• Online via a secure payment module

• Directly to the driver (card or cash)

No deferred payment is accepted without prior agreement.

5. Cancellation

5.1 By the client

• Free cancellation up to 3 hours before the scheduled time.

• Beyond this period, or in case of no-show, the ride is charged 100%.

5.2 By SERVICE CHAUFFEUR

In the event of inability to perform the service (force majeure, technical problem, exceptional unavailability), SERVICE CHAUFFEUR will offer an alternative solution or a full refund.

6. Waiting and Delays

• A 15-minute waiting time is included in the service.

• Beyond that, waiting fees apply (€0.50 to €0.90 incl. tax/min depending on the vehicle range).

• The client must be punctual. The driver may leave if the client is not present within 20 minutes of the scheduled time.

7. Client obligations

The client agrees to:

• Respect the vehicle and driver

• Wear a seatbelt

• Not smoke or consume alcohol onboard

• Not carry hazardous or illegal materials

Any willful damage or inappropriate behavior may result in additional charges and/or refusal of service.

8. Liability

SERVICE CHAUFFEUR is responsible for proper execution of the service under the agreed conditions. However, it cannot be held liable for:

• Delays caused by events beyond its control (traffic, weather, etc.)

• Incorrect information provided by the client

• Loss or theft of luggage or items left in the vehicle

9. Insurance

Vehicles are covered by professional insurance in accordance with VTC regulations. Passengers are insured throughout the journey.

10. Personal data

Collected data is necessary for managing the customer relationship. It is not sold or shared with unauthorized third parties. Clients may exercise their rights of access, correction, or deletion at: contact@servicechauffeurs.com.

11. Complaints

Any complaint must be sent by email or post to:
SERVICE CHAUFFEUR – Customer Service
Paris 07, France
Email: contact@servicechauffeurs.com

12. Governing law and disputes

These T&C are governed by French law. In the event of a dispute, the parties will seek an amicable solution. Failing that, jurisdiction lies with the courts of Paris.